Customer Support

You can call us to make a booking toll-free on 1300 730 706 or 0800 728 366 (from New Zealand for the cost of a local call)

e-mail us by selecting the appropriate option on our Customer Support Form

fax us on +61 (02) 9251 7568.

Office Hours

Monday to Friday:
8.30am to 7.30pm (AEST)

9.00am to 5.00pm (AEST)

9.30am to 5.00pm (AEST)

Please note our call centre is closed for business on national gazetted public holidays, and may operate reduced hours on state or minor public holidays.

Emergency assistance:
For urgent assistance whilst on holiday outside our operating hours, please call our Emergency Customer Care hotline on 1800 738 838 (+61 7 3535 4421 outside of Australia).

Address: Level 8 30 Makerston Street Brisbane QLD 4000

Need help with a Booking?

If you need help, check our FAQ where you may find the answer to your question. If you require further assistance, please provide details on our Customer Support Form and we will promptly respond to your enquiry.

Suggestions and Feedback

Your suggestions and comments are valuable to us as we are always looking for ways to develop and improve our site. Please provide details of any comments, suggestions or technical enquiries you have by selecting the appropriate option on our Customer Support Form.